Refund policy

At Bricks Websites, we prioritize customer satisfaction and aim to provide high-quality, mobile-first Bricks Child Themes. Our refund policy is designed to be fair and transparent, applying for 30 days from the date of purchase:

1. If there is any issue with a Child Theme that we cannot repair (this does not include any third-party issues that are out of our control).
2. Refunds are issued only after all conditions are met and our team has exhausted all efforts to resolve the issue(s).
3. Site performance/loading speed — these depend on things like hosting, plugins, content etc., which are out of our control.
4. Refunds are not available for misunderstandings about mobile-first design, as this is clearly stated throughout our website, and license page.
5. Refunds are only available for Child Themes that have a verified technical issue which prevents them from functioning as per the demo.
6. Refunds for automatic or unintentional subscription renewals will be authorized, provided the request is made within 7 days of the renewal date. No refunds will be granted after the 7-day period. It is the customer’s responsibility to be aware of the renewal date.
7. The refund policy is void if multiple users are detected and could result in account termination.
8. All refunds issued will result in the termination of access to the Child Theme(s)/Bundle for which the refund is processed.
9. Outside of what is stated here, we reserve the right to reject all other refund requests.

The nature of digital products like Bricks Websites Child Themes presents a number of unique challenges. Once downloaded/imported, they can be copied/shared/saved, making it difficult to ensure return or non or further use. This policy is crafted to protect both our customers and our intellectual property while ensuring fairness and accountability.

Encountering issues with our Child Theme(s)? We’re here to help! Our dedicated team will work closely with you to resolve any problems, ensuring your experience with our products is positive and successful.

Before we process any refunds, we require the following information from you:

1. Screenshot/screencast explaining the issue.
2. Name of the Child Theme(s) that is not working.
3. Admin access to your project.
4. Adequate time to be able to resolve the issue.

Please open a support ticket with our Bricks Websites support team.

We strive to exceed your expectations in every aspect of our service. Our team is dedicated to providing effective solutions and ensuring that you have the best experience with our Child Themes.

If you want more information on our packages or pricing, please refer to our FAQs.